How Can We Help?
Whether you have a question about a grill, sauna, or outdoor kitchen, we are happy to help. Owned and operated by Outdoor Oven Oasis.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. You will receive a tracking number by email once your order ships so you can follow it every step of the way.
How can I track my order?
Once your order has shipped, we will send you a confirmation email with a tracking number. You can use that number on the carrier's website to monitor your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Send us an email or give us a call and we will walk you through the process for swapping grills, saunas, or kitchen components.
How do I choose the right outdoor kitchen setup?
Consider the size of your patio or deck, how often you entertain, and whether you want built-in grilling, countertop prep space, or both. Our team can help you narrow down the best configuration for your backyard.
What materials are your grills and outdoor kitchens made from?
Our grills and outdoor kitchen components feature stainless steel, powder-coated metals, and weather-resistant finishes designed to withstand the elements. Each product page lists the specific materials and construction details.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your backyard? Our 30-Day Returns policy is backed by a straightforward process.
